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Digital content
Econpeak sells digital access to model essays, delivered online as soon as your payment is confirmed. Because the content is available immediately, we do not usually give refunds if you simply change your mind after buying.
When we will refund you
Email us within 14 days of your purchase and we will give you a full refund if:
- you were charged more than once for the same purchase;
- you bought an essay you already had access to, for example through an all-access pass;
- a technical problem stops you accessing what you bought and we cannot fix it within a reasonable time; or
- the content is materially different from its description.
If you buy a single essay and then an all-access pass within 14 days, you can ask us to refund the single essay.
Your consumer rights
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits your rights under the Australian Consumer Law or other consumer protection laws that apply to you.
How to ask for a refund
Email hello@mathbanks.com from the email address of your econpeak account, with the date of purchase and what you bought (the Stripe receipt is ideal). We aim to reply within 5 business days. Approved refunds go back to your original payment method through Stripe and usually appear within 5 to 10 business days, depending on your bank. When a purchase is refunded, the access it gave is removed.
Subscriptions and cancellation
Econpeak does not sell subscriptions. Every purchase is a one-time payment, so there is nothing to cancel and you will not be charged again.